Spark*ED Cancellation Policy – Virtual/Instructor-Led Trainings
- Cancellation more than 30 days prior to the training date: full refund minus $100 or 10% of the training fee (whichever is greater).
- Cancellation between 15 to 30 days prior to the training date: credit towards a future training.
- Cancellation less than 15 days prior to the training date: NO refund or credit.
Spark*ED Refund Requests – Self-Paced Online Courses and Subscriptions
To request a refund for a self-paced online course or a subscription, please contact us at Info@SparkED.net. Spark*ED reviews each request individually.
Spark*ED Subscriptions – Renewal and Cancellation
- Subscriptions renew automatically at the end of each subscription term until you cancel.
- Cancellation at any time: your subscription will not renew, and your access continues until the end of the current term.
How to Cancel or Request a Refund
To cancel a training or a subscription, or to request a refund, email us at Info@SparkED.net with your name, the email address of your SparkED account, and what you would like to cancel or have refunded. The date we receive your email is the date of cancellation.
How Refunds Are Paid
Refunds are made to the card used for the purchase, through Stripe, our payment provider.
Your Access After a Refund
When a purchase is refunded, your access to what it bought in the SparkED learning space ends. Your completion records and any certificates you have already earned stay on record.